Privacy Policy - Hissuno

1. Introduction

Hissuno ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer intelligence platform (the "Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, company name, and password when you create an account.
Payment Information: Billing address and payment details processed through our secure payment processor.
User Content: Customer conversations, support tickets, feedback, and other data you upload to the Service.
Communications: Information you provide when you contact us for support or feedback.

2.2 Information Collected Automatically

Usage Data: Information about how you interact with the Service, including pages visited, features used, and actions taken.
Device Information: Browser type, operating system, device identifiers, and IP address.
Cookies and Tracking: We use cookies and similar technologies to enhance your experience and collect usage data.

2.3 Information from Third Parties

When you connect third-party services (such as Slack, GitHub, Jira, or Linear), we may receive information from those services as authorized by you.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Process transactions and send related information
Analyze customer conversations and generate insights using AI
Create automated issues, product specs, and recommendations
Send technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent or unauthorized activities
Personalize and improve your experience
Comply with legal obligations

4. AI Processing

Our Service uses artificial intelligence to analyze and process your User Content. This processing includes:

Natural language processing of customer conversations
Automatic classification and tagging of support requests
Generation of product specifications and issue summaries
Pattern recognition and trend analysis

Important: We do not use your User Content to train our AI models without your explicit consent. Your data is processed solely to provide the Service to you.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We may share information with third-party vendors who perform services on our behalf, such as hosting, payment processing, analytics, and customer support.

5.2 Third-Party Integrations

When you connect third-party services, information may be shared with those services as necessary to enable the integration.

5.3 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

5.4 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5.5 With Your Consent

We may share information with your consent or at your direction.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Employee training on data protection
Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

Upon account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

8.1 Access and Portability

You can access and export your data through your account settings or by contacting us.

8.2 Correction

You can update your account information at any time through your account settings.

8.3 Deletion

You can request deletion of your account and personal data by contacting us or through your account settings.

8.4 Opt-Out

You can opt out of marketing communications by following the unsubscribe instructions in our emails or by contacting us.

8.5 Cookies

Most browsers allow you to control cookies through their settings. Note that disabling cookies may affect the functionality of the Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

10. Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect
The right to request deletion of your personal information
The right to opt-out of the sale of personal information
The right to non-discrimination for exercising your rights

We do not sell personal information as defined under the CCPA.

12. European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

The right to access your personal data
The right to rectification of inaccurate data
The right to erasure ("right to be forgotten")
The right to restrict processing
The right to data portability
The right to object to processing
Rights related to automated decision-making

Our legal basis for processing personal data includes: performance of a contract, legitimate interests, consent, and compliance with legal obligations.

13. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@hissuno.com